Tracking on eBay

Handling items quickly and tracking orders benefits both you and your buyer by managing shopper expectations and protecting you against heir-apparent claims.

The Importance of Tracking on eBay

Tracking your online orders is part of offering a retail standard shopping experience for your buyers. On eBay, using a tracked postage service and uploading valid tracking helps manage buyer expectations, reduce heir-apparent issues and protect you confronting heir-apparent claims.

Recent Changes to Tracking on eBay

This yr, COVID-19 has changed the mode both sellers and carriers fulfil and deliver eBay orders, and then information technology's never been more important to ensure your orders are tracked.

From 1 October 2020 , if you use a tracked postage stamp service and upload valid tracking information for your eBay orders, y'all'll benefit from better Estimated Commitment Dates and increased seller protections. If yous use an untracked service, your listings may show longer Estimated Delivery Dates and we will automatically close any Detail Not Received requests afterward 3 business days. Similarly, if you have a very loftier charge per unit of Detail Non Received requests, from 20 Oct 2020 we will extend your Estimated Delivery Dates.

Difference Between a Tracked and Untracked Service

Height Three Tips for Tracking on eBay

  • Make sure you correctly specify which postage service yous are using on your listings. We won't measure your tracking performance on items sent with an un-tracked service.

  • Upload the tracking number when you lot send the detail. This ensures yous're automatically protected when a buyer opens an 'Item non Received' claim. If you ship the buyer their tracking number in a message, this won't protect you from claims.

  • Ensure yous've entered the right tracking number. If you're inputting the tracking number manually, double-check that you've inputted the right information to ensure it'southward recognised as valid tracking.

What is classified as Valid Tracking?

A tracking number is classified as valid if:

  • A tracking number is uploaded to the order; AND
  • The carrier used is an eBay integrated carrier; AND
  • At least one tracking outcome/scan is recorded in My eBay.

How to Upload Tracking on eBay

Automatically with eBay Postage stamp Labels

When yous buy your postage service and print your postage labels on eBay, tracking is uploaded automatically.  This saves you time and provides a seamless customer feel. The eBay Labels Platform offers stamp options starting at $5.47 for businesses and $half dozen.13 for standard postage, with access to option-upwardly or drop-off services and the ability to create and print stamp labels for all your shopping channels in bulk.

Acquire more than about eBay Postage stamp Labels →

Automatically through your Integration Partner

If yous use a third-party provider like Neto or ChannelAdvisor, tracking information should exist uploaded to eBay automatically. If you're having issues uploading tracking through your integration partner, please reach out to them directly.

See a full list of eBay Integration tools and partners →

Automatically past linking your stamp provider account to eBay

If you already take an account with your postage provider, you can link this with your eBay account. This should let you to see all your eBay orders though your stamp service account, where you lot tin can purchase and impress postage labels.

Click on your stamp provider to see more detailed instructions.

Australia Mail service

Sendle

Transdirect

shippit

readytoship

starshipit

PACK & SEND

Using Australia Post Tracked letters for small, low-value items

Commonwealth of australia Post offers an affordable way to send and track your small items with their tracked domestic letter service. You'll pay merely $2.85 for a prepaid 125g envelope in a pack of l, including domestic delivery, tracking and scanning on delivery. Remember to upload tracking to eBay once you've marked your particular as sent.

Buy Australia Mail service tracked messages today →

Manually in Seller Hub on eBay (Individually or in Bulk)

If yous've purchased tracked messages, or your postage stamp provider account isn't fully integrated with eBay, you can upload tracking information in bulk for your orders on eBay using eBay File Substitution.

Larn more well-nigh using File Substitution →

If you send a small-scale volume of parcels and yous aren't using the eBay Labels platform, you tin but enter the valid tracking number for each of your items in the Seller Hub Orders tab individually.

Come across how to add tracking details →

Benefits of Tracking Orders

1

Happier customers: Buyers get regular delivery updates, so they know where their item is and when they can expect it. This can mean less customer contacts and may outcome in repeat purchases.

ii

Protection: Uploading tracking means you're protected confronting negative delivery feedback or 'item not received' claims.

three

Accurate Delivery Estimates: Valid tracking allows us to make more than confident delivery predictions based on actual carrier functioning.

4

Inclusion in eBay Plus: eBay Plus requires all sellers to upload tracking on their Plus orders in order to retain the badge.

eBay Virtual Tracking Number

For sellers who are using an Australia Postal service product*, eBay'southward Virtual Tracking Number has got you covered. This is an alphanumeric code ('ebay' + vii characters) that ensures we receive accurate tracking information and gives your buyers more visibility on the commitment of their items. Call up to not remove or interfere with the code on your orders to ensure we go your tracking.

*If you lot're not using a manifested product (for example, you're purchasing postage in store), exist sure to continue to upload tracking to eBay.

Uploading Tracking for Digital Goods

If yous are sending digital goods it's still important that you lot fill up out tracking data for your order. Simply utilize 'E-mail Commitment' as the carrier name and for the tracking number, enter something that works for you to easily runway the transaction (i.e. JOHN12364HOTMAILCOM or EMAILSENT1203AEST25062020).